FAQ's

Please don’t hesitate to contact us if you have questions and is unable to find answers below.

 

Can I cancel my order?

If you change your mind about your order, you can cancel within 24 hours of placing the order. Please contact us asap if you require cancellation. For pre-orders, you can cancel anytime before receiving the order processing email. Once you have received a shipping notification, we will no longer be able to cancel your order. Please note that you may still be charged up to 4% of the total order for payment processing fees.

 

How long will it take to process my order?

Orders are typically packed and shipped within 3 - 5 business days. However, we may process your order in as little as 2 business days and in rare cases we might need up to 10 business days to process your order. Pre-orders are typically processed within 3 - 6 weeks. We will contact you if for any reason we are unable to process your order within the above-mentioned timeframes.  

 

Why haven't I received a confirmation or shipping email? 

If you do not receive a confirmation email and your card has been charged, please contact us. Be sure to attach proof of your order. If you do not receive a shipping email on the 6th business day after placing your order, please contact us.

 

What does OEKO-TEX® certified mean? 

This means the textile product has been tested for harmful substances. The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. You can read more here

 

How do I care for my socks?

Socks can be machine washed in cold water or hand washed. Due to the high cotton content, they will shrink in the dryer so hang drying is recommended. If you need to shrink them a size down, you can tumble dry them in the dryer. Otherwise, please hang dry. Also, do not use bleach, do not dry clean, and do not iron. 

 

How do I care for my canvas totes?

We recommend hand washing and hang drying. If using a washing machine, wash in cold water on gentle cycle (spot clean first if necessary) and tumble dry or hang dry. 

 

I want to place a large order, can I get a discount/lower price?

We are happy you want to order nuff nuff tings/a lot of things! Please contact us and we will provide a quote. 

 

Do you offer collaborations or partnerships?

We can discuss this, please contact us.

 

I sent you an email, why have I not received a response?

We strive to respond to all emails within 3 business days. If this time has passed and you haven't heard from us, perhaps your email was blocked or marked as spam as we have advanced phishing and malware protection. Please try emailing us again, perhaps using a different email address.